Frequently Asked Questions

Once the purchase is made, the E-Gift Card will be sent to the recipient’s email in 1-2 business days (excluding weekends). You’ll also receive a notification when your E-Gift Card has been delivered.

You can only purchase one (1) Onecare E-Gift Card to one recipient for each online transaction. To purchase multiple E-Gift Cards online for different recipients, please submit another order via the website.

Not to worry as you will only be charged the amount chosen for the E-Gift Card with no additional or service fees charged.

Yes! For every purchase, points will still be accumulated according to your total amount spent.

Unfortunately no. Points will not be given for redemption of the E-Gift cards.

Gift cards bought online can be used within 1 year from the date of purchase. 

If you have confirmed the recipient’s email address but the E-Gift Card has still not been received yet, there may be a few reasons why: 

- The email may be sent under the recipient’s spam/junk folder. Kindly have a check from there to look for the email.  

- Recipient's firewall has blocked the email. 

- Recipient’s email inbox has exceeded its size limit.

If the email is still not found in the spam/junk folder, please contact our Customer Support Team(https://bit.ly/3brS1Hh) right away to resolve the issue and we’ll get back to you soon.