Satisfaction Guaranteed,
Or We Provide Money-back!

As a renowned beauty and healthcare company that has been in the industry since 2009 and trusted by millions worldwide, we standby our products and its effectiveness.

We are continually working to improve our products in order to provide the best experiences, by going through extensive Research And Development processes. By incorporating the latest science and technology, our natural supplements and skincare have demonstrated real and proven results, as reviewed by millions of happy customers.

With that, rest assured that we intend to maintain the highest quality and standard for all our products to provide you with the best beauty and health solutions.

Natural - Our products are formulated with plant-based natural ingredients with zero side effects and are safe for long term consumption.

Ingredients Safety - Our natural supplements are Vegetarian-Friendly, Laxative-Free, Gluten-Free, Lactose-Free, Sodium-Free, Non-GMO.

Clinically-Tested - The ingredients formulated in all the products are purified and clinically-tested for your health and safety purposes.

Regulated - We are committed to ensure that our formula and ingredients are regulated by the US FDA GRAS (Generally Recognized As Safe) by the US Food And Drug Administration, and classified as food products.

Safe Manufacturing - We strive to maintain the best quality standard of our natural supplements. All our products are manufactured in a GMP-certified facility (Good Manufacturing Practices), whereby our manufacturer is compliant to the International GMP standards and demonstrates a strong regulatory commitment.

Certified - Our products are also Halal-Certified and Product Safety-Certified.

With the launch of new products, we are ensuring the same excellent quality as ever because we want you to experience the benefits and positive results from our products, as many of our consumers worldwide have.

In fact, we’re so confident that you will love it as much as we do, that we are offering a money-back guarantee if you experience otherwise such as, a medical condition or an allergic reaction from certain ingredients in the selected products: MOIIVA™, MONIVITA™, CelloFIT™, ORIQUE™.

Consumed the selected product(s) and looking for a money-back?

Before you proceed, we encourage you to:

  1. Give our products a fair trial with consistent consumption of at least 1 - 3 months. The 100% plant-derived ingredients formulated in the supplements or products do take a longer time to reveal full effects due to its naturality. Additionally, every individual experiences a different rate of absorption - depending on varying factors such as, genetic predisposition, the body’s rate of metabolism, and lifestyle.

  2. Maintain a healthy lifestyle. As with any supplements and skincare, incorporating a balanced lifestyle such as a nutritious diet, adequate water intake, proper stress management, and sufficient sleep can affect the overall results.

  3. Ensure that there are no other factors in your lifestyle and environment that may contribute to a medical condition or an allergic reaction arising.

  4. Reach out to our Customer Support at [email protected], to speak to our beauty and health experts for further advice on how to experience the maximum benefits of the products. Our trained team will be able to guide and provide personalized tips on the suggested consumption method, diet, and routine most suited for you.

  5. Let the results speak for themselves. View our satisfied customers’ experiences here.

Still, Prefer A Money-Back?

If you have purchased the selected products below, consumed them as directed, and do not see tangible benefits, we will give a 100% refund at the original product’s price.

  1. MOIIVA™
  3. CelloFIT™
  4. Alcalis™
  5. ORIQUE™

How To Apply:

  1. Download the Refund Application Form (RAF) and fill in the required details.

  2. Please email us the form at [email protected]

  3. Allow an estimation of at least 14-20 business days for the processing of your request.

  4. You will be notified via email upon approval or rejection. This will depend on whether your request meets the requirement, as well as terms and conditions.

  5. Upon approval, you may proceed with the item's return within 30 days of the refund application approval date.

  6. Kindly ensure that the item is packed and returned in good condition.

  7. Refunds will be granted within 14-20 business days, once the returned package has been well-received and approved by Onecare management.

  1. All requests for money-back guarantees are subject to the approval of Onecare.

  2. Money-back guarantees are exclusively applicable within 90 days from the date of the product's delivery. Any requests submitted beyond this stipulated time frame will be considered ineligible.

  3. Each customer is entitled to a single money-back guarantee per selected product, specifically for first-time purchases from Onecare Official Store.

  4. To be eligible, the returning product must retain a minimum of 20% of its capsules, sachets, or volume.

  5. The selected products eligible for money-back guarantees are as follows:

  6. Each customer may return only one unit of the selected product, regardless of whether the product was purchased in bundles.

  7. In the case of multiple units being returned, a refund will be granted for the value of one item, and the extra units will not be eligible for refunds.

  8. Proof of certified medical conditions or allergic reactions resulting from specific product ingredients must accompany this form.

  9. Original shipping fees, vouchers, and points used during purchases are non-refundable. Any points obtained through the purchase of a money-back item will be deducted from the account accordingly.

  10. Customers are liable for covering all return shipping expenses, including delivery fees, taxes and tariffs.

  11. Products must be returned within 30 days from the date of refund application approval. Returns made beyond this period after this period will not be eligible for refunds.

  12. Onecare disclaims responsibility for any logistic issues that may arise during the delivery of returned items, including but not limited to losses, damages, or delays. To safeguard customer's interests, we strongly recommend employing a traceable delivery service.

  13. Refunds will be processed within 14-20 business days upon receiving the returned items in good condition, subject to Onecare's approval.

  14. Refunds will be disbursed using the original mode of payment (PayPal, 2C2P, iPay88, Atome, Bank Transfer) or in the form of an E-voucher, should a request be made.

  15. The money-back guarantee is applicable globally, with the exception of Indonesia.

  16. Onecare reserves the right to reject any money-back request that does not meet the specified requirements.

  17. Onecare retains the authority to modify, suspend, or terminate this money-back policy at its discretion, without prior notice.