Satisfaction Guaranteed,
Or We Provide Money-back!
As a renowned beauty and healthcare company that has been in the industry since 2009 and trusted by millions worldwide, we standby our products and its effectiveness.
We are continually working to improve our products in order to provide the best experiences, by going through extensive Research And Development processes. By incorporating the latest science and technology, our natural supplements and skincare have demonstrated real and proven results, as reviewed by millions of happy customers.
With that, rest assured that we intend to maintain the highest quality and standard for all our products to provide you with the best beauty and health solutions.
Natural - Our products are formulated with plant-based natural ingredients with zero side effects and are safe for long term consumption.
Ingredients Safety - Our natural supplements are Vegetarian-Friendly, Laxative-Free, Gluten-Free, Lactose-Free, Sodium-Free, Non-GMO.
Clinically-Tested - The ingredients formulated in all the products are purified and clinically-tested for your health and safety purposes.
Regulated - We are committed to ensure that our formula and ingredients are regulated by the US FDA GRAS (Generally Recognized As Safe) by the US Food And Drug Administration, and classified as food products.
Safe Manufacturing - We strive to maintain the best quality standard of our natural supplements. All our products are manufactured in a GMP-certified facility (Good Manufacturing Practices), whereby our manufacturer is compliant to the International GMP standards and demonstrates a strong regulatory commitment.
Certified - Our products are also Halal-Certified and Product Safety-Certified.
With the launch of new products, we are ensuring the same excellent quality as ever because we want you to experience the benefits and positive results from our products, as many of our consumers worldwide have.
In fact, we’re so confident that you will love it as much as we do, that we are offering a money-back guarantee if you experience otherwise such as, a medical condition or an allergic reaction from certain ingredients in the selected products: MOIIVA™, MONIVITA™, CelloFIT™, ORIQUE™.
Consumed the selected product(s) and looking for a money-back?
Before you proceed, we encourage you to:
Give our products a fair trial with consistent consumption of at least 1 - 3 months. The 100% plant-derived ingredients formulated in the supplements or products do take a longer time to reveal full effects due to its naturality. Additionally, every individual experiences a different rate of absorption - depending on varying factors such as, genetic predisposition, the body’s rate of metabolism, and lifestyle.
Maintain a healthy lifestyle. As with any supplements and skincare, incorporating a balanced lifestyle such as a nutritious diet, adequate water intake, proper stress management, and sufficient sleep can affect the overall results.
Ensure that there are no other factors in your lifestyle and environment that may contribute to a medical condition or an allergic reaction arising.
Reach out to our Customer Support at [email protected], to speak to our beauty and health experts for further advice on how to experience the maximum benefits of the products. Our trained team will be able to guide and provide personalized tips on the suggested consumption method, diet, and routine most suited for you.
Let the results speak for themselves. View our satisfied customers’ experiences here.
Still, Prefer A Money-Back?
If you have purchased the selected products below, consumed them as directed, and do not see tangible benefits, we will give a 100% refund at the original product’s price.
How To Apply:
Download the Refund Application Form (RAF) and fill in the required details.
Please email us the form at [email protected]
Allow an estimation of at least 14-20 business days for the processing of your request.
You will be notified via email upon approval or rejection. This will depend on whether your request meets the requirement, as well as terms and conditions.
Upon approval, you may proceed with the item's return within 30 days of the refund application approval date.
Kindly ensure that the item is packed and returned in good condition.
Refunds will be granted within 14-20 business days, once the returned package has been well-received and approved by Onecare management.
Returns can be made to the following address:
Onecare Wellness Sdn. Bhd.No. 23-3, The Boulevard, Mid Valley City,
Lingkaran Syed Putra, 59200
Kuala Lumpur, Malaysia.
All money-back guarantee requests are subjected to Onecare management approval.
By submitting a Refund Application Form, you agree to abide by the terms and conditions.
Money-back guarantee is only applicable within 90 days from the date of product’s arrival and any request made after that will be deemed ineligible.
Each customer is entitled to ONE money-back guarantee per selected product, for first-time purchase from Onecare official store only.
The returning product must have at least 20% of capsules, sachets, or volume left to qualify.
Money-back is only applicable to one unit per selected product and therefore, each customer can only return one unit regardless if the product was purchased in bundles.
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The selected products applicable for money-back guarantee are:
Any returns of multiple units will be refunded for the value of one item only, and the extra units will not be returned back to customers.
Refund Application Form must be submitted along with certified proof of medical conditions or allergic reactions, due to certain ingredients from our products.
The original shipping fees, vouchers, and points used during your purchase are non-refundable.
Any points granted through the purchase of a money-back item will be deducted from the account accordingly.
All return shipping charges, including delivery fees, taxes, and tariffs are to be borned by the customer.
Products must be returned within 30 days from the date of refund application approval, and any returns made beyond the date will not be granted a refund.
Onecare will not be responsible for any logistic mishaps during the returned items' delivery process, including but not limited to lost, damaged, or delayed parcels. For your protection, we recommend that you use a traceable delivery service.
Lost or damaged items during the return delivery process will not be refunded.
Refunds will be issued within 14-20 business days upon receiving the returned item in a good condition, subject to Onecare approval.
Refunds will be made via the original mode of payment (PayPal, 2C2P, Bank Transfer), or in the form of E-voucher, should a request be made.
Money-back guarantee is applicable worldwide except for Pakistan.
Onecare reserves the right to reject a money-back request, should any of the requirements are not met.
Onecare reserves the right to amend, suspend, or terminate this money-back policy at any time, without prior notice.
