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FAQs
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What is The Wellness Club?The Wellness Club is an upgraded loyalty program offering cashback, exclusive rewards, member-only gifts, and special promotions. Sign up for free and start enjoying the benefits today! Please refer to the Wellness Club Terms and Conditions here.
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If I previously was OnecareFamily member, what happens to my current points?Your existing points will be converted into cashback. (e.g., 100 points = SGD 1)
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What happens if I return a product?If you return a product, the cashback earned from that purchase will be deducted from your account. For example, if you earned SGD 50 cashback on a returned product, SGD 50 will be subtracted from your cashback balance.
For more details, refer to our Return Policy. -
Can I use more than one promo code / voucher on my order?Only one promo code or voucher can be used per order.
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How does the member tier system work?The Wellness Club has 5 member tiers based on your spending. Here are the tiers and their requirements:
Your tier is determined by your total lifetime spending.Member Tier Amount Spent (Lifetime) Guest SGD 0.00 - SGD 699.99 Fresh SGD 700.00 - SGD 3499.99 Glow SGD 3500.00 - SGD 6999.99 Star SGD 7000.00 - SGD 13999.99 First SGD 14000.00 and above
For more details, refer to the The Wellness Club Tier Guide. -
How long are member tiers valid for?All member tiers are valid for a lifetime. However, an annual spending of SGD 170 is required to maintain your current tier status and benefits.
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Is there a maximum number of friends I can invite?No! Invite as many friends as you like. Each referral unlocks new levels with attractive rewards.
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What constitutes a successful referral?A successful referral is when a referred friend makes their first purchase online at Onecare Official Website using your unique referral code or link.
For more details, refer to the Referral Program. -
Who can be a Referred Friend?A referred friend must be a new customer to Onecare Official Website, who has never signed as a member before in our loyalty program. For example:
- Not Eligible: Referred Friend A is Onecare’s The Wellness Club member but has never made an online purchase
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What type of rewards can I get?Every successful referral awards the referrer with cash vouchers and gifts.
For more details, refer to the Referral Program. -
What can a Referred Friend get from using my code?When a referred friend uses your code, they receive a SGD 7 cash voucher.
There is no minimum spend required. The referred friend must create an account at Onecare as The Wellness Club member using the referral code to enjoy the discount on their first purchase.
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Will my cashback expire?No, all cashback in your Onecare wallet has no expiry date and is valid for a lifetime.
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How can I use my cashback?You can use your cashback in the following ways:
- At Checkout: Apply up to 30% of the subtotal amount.
- Redemption Store: Redeem designated products and merchandise.
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Can I ship only the products I redeem from the redemption store?No, you cannot ship only the products you redeem from the redemption store. Orders must include at least one full-sized product alongside any redeemed items. Checkout transactions with only redeemed or trial products are not permitted.
For more details, refer to the Onecare Redemption Store Policy. -
How do I earn Onecare cashback?You can earn Onecare cashback through the following ways:
a. Use cashback vouchers.
b. Join the Wellness Club referral program.
c. Complete extra tasks (e.g., finish your account profile, share a review).
d. The Wellness Club membership rewards.