Frequently Asked Questions

13 results found

1. Go to our official store here.
2. Add your desired item(s) into the cart.
3. To view your items, click on the ‘cart’ icon located at the upper right corner of the page.
4. Click on ‘Add To Cart’ and your order summary will appear for your review.
5. At 'Checkout', fill in your details accurately and choose your Payment Option (2C2P, Credit and Debit Card, PayPal, Bank Transfer) then click on ‘Confirm Your Order’ to proceed with the payment.
*Payment Option(s) available varies depending on countries.

Successful Orders:
You will receive an Order Acknowledgement email to confirm your order shortly after you have successfully placed your order.

Unsuccessful Orders:
In case your payment is not successful, you will receive a Payment Failure Notification to inform you that your payment has failed and would suggest alternative payment methods that are available.

No worries, kindly provide your email, order number, and proof of payment to our Customer Support Team at [email protected]

Unfortunately, once you have successfully placed an order, we will not be able to make any further changes such as shipping method upgrades or change in quantities as your order might have been packed & ready to be collected by courier. 
 
Please ensure that the information you entered is accurate. Once item(s) is/are shipped, Onecare will not be responsible for lost item(s) due to inaccuracy of address or contact information. You're required to contact the courier service provider for address amendment after the order is shipped.

We have multiple attractive deals constantly happening in our store! Do look out for all of the ongoing promotions on our store banners. We also offer tier discounts. So, the more you buy, the less you pay!

All orders are processed on business days: Monday - Friday, excluding Public Holidays.

Orders placed over the weekend will be processed the following working week and may take up to 7 working days to be delivered. 

To track and check the status of your order, please click on ‘Trace Shipment’ attached in the Shipping Notification email.
 
You may also visit ‘My Account’ and click on ‘Orders' to check the status.
 
Please note that you need to be registered and logged into your account to view your online orders. Orders will not appear under 'My Account' page if you checked out as a guest.

We accept the following payment options:
 
Credit Card & Debit Card

  • Visa & Mastercard

 
*Please be advised that the selection of credit/debit card card transactions processed outside the origin country may be subjected to a bank administrative fee on the total amount of the transaction, depending on your bank. This shall be payable by you and debited from your card account.
 
PayPal 

  • Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit here.

 
*Please be advised that Paypal Integration does not support certain currencies. In that case, your payment will be charged in USD currency.
 *A foreign transaction fee may be imposed by your credit or debit card issuer, depending on your bank. Do note that Onecare does not charge or receive the transaction fee imposed. 
 *To find out your credit or debit card foreign transaction fee, you are advised to have a look at the Terms & Conditions or Pricing & Information by your bank/cards.

 
Manual Bank Transfer (Only applicable for Singapore, Indonesia, Pakistan)

  • CDM
  • Counter

 
Atome (Only applicable for Singapore)

  • Buy now and pay later with three monthly installments, at 0% interest. For more information, please visit here.

The reasons for such failure may be due to the use of a wrong card number or the card limit has been reached, etc. 

In case of a transaction failure, we recommend to first try using an alternative credit card, or to give it another try with the same credit card again but at a later time as it may be due to technical issues with the server or Internet connection. Onecare has no control over such transaction refusal. If the payment still fails, you may contact your credit card company (Bank) to ascertain why the payment was declined. You may opt for another payment option(s), if available, as well.

If your discount code isn’t working, be sure to check for any misspelling and expiration date. If you are still experiencing issues with a valid code, please contact our Customer Support Team at [email protected] and provide your email address along with the discount code for further assistance.

No worries, you may reach out to our Customer Support Team at [email protected] and provide your email address along with the discount code. Our team will check further and renew your discount code, should it still be unused and legit.

Yes, however, this service is only available for reseller countries (Indonesia and Pakistan) in certain areas only. 

Do contact your respective reseller agent to check for location availability and for further enquiries before placing an order for COD.

Customers can expect to receive a Shipping Notification email once the order is shipped. To track and check the shipment status, click on 'Trace Shipment' in the said email.

 

Customers may also visit ‘My Account’ and click on ‘Orders' to check the status.*

 

*Please note that customers need to be registered and logged into their account to view orders. Orders will not appear under 'My Account' if they have checked out as guest.

Unfortunately, once the order has been successfully placed, we will not be able to make any further changes such as shipping method upgrades or change in quantities as the order might have been packed and ready to be collected by the courier. 

 

Please ensure that the information you entered is accurate. Once item(s) is/are shipped, Onecare will not be responsible for lost item(s) due to inaccuracy of address or contact information. You're required to contact the courier service provider for address amendment after the order is shipped.