Frequently Asked Questions

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No worries, kindly provide your email, order number, and proof of payment to our Customer Support Team at [email protected]

Unfortunately, once you have successfully placed an order, we will not be able to make any further changes such as shipping method upgrades or change in quantities as your order might have been packed & ready to be collected by courier. 
 
Please ensure that the information you entered is accurate. Once item(s) is/are shipped, Onecare will not be responsible for lost item(s) due to inaccuracy of address or contact information. You're required to contact the courier service provider for address amendment after the order is shipped.

We have multiple attractive deals constantly happening in our store! Do look out for all of the ongoing promotions on our store banners. We also offer tier discounts. So, the more you buy, the less you pay!

All orders are processed on business days: Monday - Friday, excluding Public Holidays.

Orders placed over the weekend will be processed the following working week and may take up to 7 working days to be delivered.

To track and check the status of your order, please click on ‘Trace Shipment’ attached in the Shipping Notification email.
 
You may also visit ‘My Account’ and click on ‘Orders' to check the status.
 
Please note that you need to be registered and logged into your account to view your online orders. Orders will not appear under 'My Account' if you checked out as a guest.

We accept the following payment options:
 
Credit Card & Debit Card

  • Visa & Mastercard

 
PayPal 

  • Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit www.paypal.com.

 
iPay88

  • Credit/Debit card
  • Online banking
  • E-Wallet:
    Boost
    GrabPay
    Maybank QR Pay
    MCash
    NETS QR Payment
    TNG E-Wallet

 
Manual Bank Transfer (Only applicable for Malaysia and Singapore)

  • CDM
  • Counter

Yes. Cash on delivery is only available in West Malaysia (States available: Selangor, Kuala Lumpur, Pahang, Terengganu, Kelantan, Penang, Perlis, Perak, Negeri Sembilan, Melaka, Kedah, Johor Bahru).

Do note that there will be an additional service charge of RM15.90 per delivery.
 
Upon checkout, you may click on ‘How Would You Like To Order’ button and choose ‘Pay On Delivery’. Proceed to fill up your details as required. You will receive an acknowledgment email to confirm your order.

The reasons for such failure may be due to the use of a wrong card number or the card limit has been reached, etc. 

In case of a transaction failure, we recommend to first try using an alternative credit card, or to give it another try with the same credit card again but at a later time as it may be due to technical issues with the server or Internet connection. Onecare has no control over such transaction refusal. If the payment still fails, you may contact your credit card company (Bank) to ascertain why the payment was declined. 

You may opt for other payment options as well, via Bank Transfer or Cash Deposit.

1. Go to our official store here.

2. Add your desired item(s) into the cart.

3. To view your items, click on the ‘Cart’ icon located at the upper right corner of the page.

4. Click on ‘Add To Cart’ and your order summary will appear for your review.

5. At ‘Checkout’, fill in your details and Payment Option (Bank Transfer, Direct Deposit Over ATM Machine/Counter, Credit and Debit Card Payments, PayPal or E-Wallet) then click on ‘Confirm Your Order’ to proceed with the payment.

Successful Orders:
You will receive an Order Acknowledgement email to confirm your order shortly after you have successfully placed your order.

Unsuccessful Orders:
In case your payment is not successful, you will receive a Payment Failure Notification to inform you that your payment has failed and would suggest alternative payment methods that are available.

You may also visit our store at

No. 23-3, The Boulevard,
Mid Valley City, Lingkaran Syed Putra,
59200 Kuala Lumpur, Malaysia.

Kindly arrange for an appointment before your visit via Call or Whatsapp us here, or do visit our website for more contact information.
 
Please visit us during our business hour as below:
Monday - Friday : 10:30am - 4:30pm
Close on: Weekend and Public Holidays

 
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