At Onecare, we are dedicated to providing you with the best shopping experience, which is why we cover all custom taxes and duties for your orders. However, please note that if you receive any tax or duties requests, the payment will first need to be made by you.
To initiate the refund process, please follow these simple steps:
1. Once you have made the payment, kindly reach out to our Customer Support Team at [email protected]
2. Include the following details below:
Order Number -
Proof Of Payment Receipt -
Refund Method (choose between your original payment mode or E-Voucher) -
Upon receiving your request, we will process your refund in the form of your original payment mode or E-Voucher, according to your preference. Refunds typically take between 1 to 14 business days to be processed and completed.
*We do not cover any brokerage fees associated with customs clearance
*Do note that refunds are not provided in the following situations:
- Shipments not picked up by the recipient at the local holding facility.
- Shipments unable to be cleared by customs due to the recipient's refusal to cooperate with the clearance process.
- Inaccurate or incomplete shipping address and recipient details provided by the customer.