Frequently Asked Questions

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For local shipping, shipping will take approximately:

East Malaysia: 2-14 business days
West Malaysia: 1-7 business days

To get the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in the Shipping Notification email. 

*Applies to in-stock items only. Please take note that Pre-order item(s) may take a longer time to receive. The dates provided are estimates and are subject to change.
*We do not take responsibility should the item(s) be delayed beyond our control such as, due to courier service delays, emergency, adverse weather conditions, or other environmental factors.

Yes, and if you are not available to receive the delivery, you may consider shipping your purchase to an address where you have someone who is available to collect on behalf of you. 

Alternatively, you can have it delivered to your office address (please include the business name in the address details). Please note that your purchase may be left at the reception counter and we are NOT responsible for any parcel lost or misplacement.

Orders cannot be shipped to P.O. Box addresses.

If the tracking information for your parcel stated that it’s ‘delivered’, but you have trouble locating the delivered parcel:

1. Check with neighbours, family members, and colleagues.
2. Look around the delivery location.
3. Check for notice of attempted delivery.
4. Contact the courier company with your tracking information for further information.

If there are still no signs of the parcel after completing the above steps, kindly reach out to our Customer Support Team at [email protected] for further assistance.

Onecare is not responsible for any allergic reaction caused by any particular ingredients stated on our website and product’s package. However, we will provide a return alternative for one unit of the products purchased, should a medical report be provided as proof that our ingredients have caused the reaction.

Prior to purchasing/consuming/applying any Onecare and ORIQUE products, we highly encourage you to read through the ingredient list on our website and recommend having a good understanding of your skin and health condition or any allergies you might have.

Kindly refer to our return policies and its terms and conditions.

We will provide you a refund, should you receive damaged or incorrect item(s).

When your order arrives, please inspect the parcel and item(s) for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear, however, if damage occurred to the item(s) in your shipment or you have received the wrong item(s), please contact our Customer Support Team at [email protected] immediately.

To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Kindly refer to our return policies and its terms and conditions here.

Kindly allow between 14-20 working days from the date we received your returned package for a refund, upon approval.

Kindly refer to our return policies and its terms and conditions here.


Free Shipping For

All Orders

7 Days Free Return


Tax & Duty