Frequently Asked Questions

23 results found

To upgrade from Guest to Fresh Class, spend above USD 400.00 accumulatively.

To upgrade from Fresh Class to Glow Class, spend above USD 2000.00 accumulatively.

To upgrade from Glow Class to Star class, spend above USD 4000.00 accumulatively.

To advance from Star class to First class, spend above USD 8000.00 accumulatively.

Rest assured that all personal information and data of our members will be kept private and confidential, and will not be shared with third parties without your consent.

Learn more about our privacy policy here.

All rewards are strictly not returnable or exchangeable with other forms of rewards, points, E-vouchers, and others.

GlowPedia is exclusively a member-only access to insightful beauty and health content that gets you inspired and glowed! Here’s where you can get up-to-date tips, tricks, and guides to keep your beauty and health game up. 

Go to GlowPedia now.

As our Glow, Star, and First Class members, you will be exclusively invited to our events such as health and beauty workshops, social networking, launch parties, virtual workshops, and many more!

As a First Class member, you will get to enjoy ALL the benefits in other classes, plus more!
Your special benefits in First Class include:

  • Receive an additional Celebratory Gift along with a Welcome Gift, when you advance from Star Class to First Class for the first time.
  • You will also get to purchase Special Bundles, which are Onecare exclusive promo packages and discounts curated specially.

As you advance to the next tier, you will receive a welcome gift, sent along with your next purchase.

Gifts may vary between tiers and are subject to change.
No minimum purchase required to receive a welcome gift.

To update your birthday details, kindly contact our Customer Support Team here for verification purposes.

Your birthday gift will be sent if and when you make a purchase during your birthday month. Minimum purchase required is USD 80.00.

Steps to redeem:

1. Log in to your account and click ‘Earn Points & Redeem Gifts’ 

2. Click ‘Redeem’ Birthday Gift

3. Gift will automatically be added into your ‘Rewards’ to be claimed on your next purchase, with a minimum spend of USD 80.00

*Gifts may vary by month and are subject to change.

Fresh Class:
Enjoy earning 2x points rewards for the whole month when you shop.

Glow, Star, First Class:
Enjoy earning 2x points rewards for the whole month when you shop, plus get an additional special birthday gift with a minimum spend of USD 80.00 during your birthday month, sent along with your purchase.

First Class members are entitled to choose their birthday gift. To redeem the preferred gift, members can contact us here.

To continuously enjoy all benefits of Fresh Class, a minimum spend of USD 110.00 per annum is required.

To continuously enjoy all benefits of Glow Class, a minimum spend of USD 160.00 per annum is required.

To continuously enjoy all benefits of Star Class, a minimum spend of USD 210.00 per annum is required.

To continuously enjoy all benefits of First Class, a minimum spend of USD 270.00 per annum is required.

Your current tier status is subjected to a lifetime period and will not expire. Nevertheless, a minimum spend per annum is required to maintain the benefits of each tier.

OnecareFamily is a program that offers exclusive rewards for members. The program consists of 5 tiers – Guest, Fresh Class, Glow Class, Star Class, and First Class – with more rewarding benefits and rewards in each.

To be upgraded to the next tier, you will need to accumulate a certain transaction value from your purchases to meet the entry requirement of the next tier. Shop now.

Log in to your OnecareFamily account to check your tier status here.

Log in to your “My Account” page here to edit your profile.
Get additional 200 points when you complete your profile for the first time!

Yes, you will continue to accumulate points according to your total amount spent, after deducting the E-vouchers’ value.

When you have accumulated the minimum points required (700 points), you will be able to spend your points by redeeming it in the form of E-vouchers or rewards. Your available E-vouchers will be reflected in your Points & E-vouchers section under the “My Account” page.

Log in to check or redeem your points now or shop to accumulate points.

The minimum points for redemption is 700 points. (700 points = USD 7, 1400 points = USD 14, 2100 points = USD 21)

Your current points will be reflected in your Points and E-vouchers section under the “My Account” page.

Log in to check your points here.

Points can be earned by:

1. Shopping, with every USD 1 spent = 2 points
Shop now.
2. Referring friends. You get rewarded with 1050 points and a mystery gift worth more than USD 39.00 when you refer to 3 friends and they’ve successfully made their purchase.
Refer a friend now.

There are also additional ways to earn one-time points:

1. Like and follow our social media pages
Instagram = 500 points
Facebook = 300 points
2. Complete your user profile here for 200 points

We are also constantly updating new ways for you to earn more points, so do log into your account regularly to keep a lookout on upcoming activities.

Shop and accumulate points to redeem E-vouchers and rewards on your next purchase. Get additional benefits such as Welcome Gifts, Birthday Privileges, access to Glowpedia, and more as you move on to the next tier. Learn more here.

Register an account with Onecare Wellness to automatically be a part of OnecareFamily. Register now.